Privacy Policy

DAVE PHELPS ARC LTD PERSONAL DATA PRIVACY POLICY

Dave Phelps is committed to protecting the privacy and security of your personal data.

This notice explains how we use any personal data about you, in accordance with the General Data Protection Regulations (GDPR).

DATA PROTECTION PRINCIPLES
The GDPR sets out that personal data we hold about you must be:
1)    Used lawfully, fairly and in a transparent way.
2)    Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3)    Relevant to the purposes we have told you about and limited only to those purposes.
4)    Kept Securely.
5)    Accurate and kept up to date.
6)    Kept only as long as is necessary for the purposes we have told you about.

THE KIND OF DATA WE HOLD ABOUT YOU
Personal data means any information about an individual from which that person can be identified. We collect, store, and use the following types of data about you:
1)    Personal contact details such as name, title, addresses, telephone numbers, and email.
2)    Your credit card details and/or bank account details.
3)    Your vehicle information (make, model, VIN number and registration number).
4)    Your insurance claim details (if your work is part of an insurance claim).
5)    Your communications with us.
6)    Your proof of identity (driving licence and/or passport.

HOW YOUR PERSONAL DATA IS COLLECTED
1)    From you directly, either verbally or written, or,
2)    From your insurance company, or,
3)    From your fleet manager, or,
4)    From your accident management company.
Some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check your driving licence when using our courtesy vehicles).

HOW WE USE THE INFORMATION ABOUT YOU
We will only use your personal data when the law allows us to in the following circumstances:
1)    Where we need to perform our services to you.
2)    Where we need to comply with a legal obligation.
3)    Where necessary for legitimate interests pursued by us or a third party.

CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge of consent where this is required or permitted by law.

DATA SHARING
We will share your personal data with third parties and other service providers where it is necessary to perform our services to you, or where we have another legitimate interest in doing so, or where required by law.

We require third parties to respect the security of your data and to treat it in accordance with the law.

All third parties are required to take appropriate security measures to protect your personal data. We only permit third parties to process your personal data for specified purposes in accordance with our instructions, and not for their own purposes.

We limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality. If we suspect that a data breach  has occurred we will notify you and any applicable regulator of a suspected breach.

DATA RETENTION – How long we will use your data for
We only retain you personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and this will usually be a maximum of 7 years.

YOUR  RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION
Under certain circumstances, by law you have the right to:
1)    Request access to your personal data.
2)    Request correction of the personal data that we hold about you. You can have any incomplete or inaccurate information we hold about you corrected.
3)    Request erasure of your personal data. You can ask to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to “object to processing”.
4)    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing your personal data for direct marketing purposes.

WHAT IF YOU DON’T PROVIDE PERSONAL DATA
Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from providing our services to you or we may be prevented from complying with our legal obligations.